2. What personal information do we collect and hold?
The types of personal information we collect and hold will vary depending on your dealings with us. We may collect and hold any or all of the following types of personal information:
3. How do we collect your personal information?
Izama generally collects your personal information directly from you, unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in the following ways:
4. Why do we collect, hold, use and disclose your personal information?
Izama collects, holds, uses and discloses personal information for a variety of different purposes relating to our functions and activities, which include:
Where we have your consent or are otherwise permitted by law to do so, Izama may also use and disclose your personal information to send direct marketing to you from:
5. If personal information is not provided.
You do not have to provide us with any personal information however, if you do not do so, this may limit the assistance we are able to provide you.
For example, we may not be able to complete a transaction you have entered into, finalise payment for a product or service you have ordered or supplied, consider or process an application you have made, provide a product or service you have requested, grant credit terms, accept or validate your entry in a promotion or contact you in connection with the promotion, tailor, optimise or enhance your use or experience of our websites, respond to your queries or complaints or otherwise handle your enquiries, process your job application or otherwise provide you with the products, services or benefits you have requested.
6. Who do we disclose your personal information to?
Izama may disclose your personal information to various third parties who we engage to assist in performing our business activities and functions, including those who help to provide our products and services to you. The third parties we may disclose your personal information to include:
7. How do we store and protect your personal information?
Izama stores personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
When we no longer need your personal information, we take reasonable steps to destroy or permanently de-identify the information.
8. How you can access and correct your personal information?
Izama will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, Izama will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act applies. We may charge reasonable fees for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
9. Digital Technologies
Information is also generated whenever a page is accessed on a Izama website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our websites’ performance.
10. How to contact us or make a complaint
Izama will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to a competent regulator (e.g. in Australia, the Office of the Australian Information Commissioner.